Customer Care

Product Care

Keep your favourite PawMe pieces looking lovely with a few simple care habits. Follow any additional care instructions provided with your specific product.

Creative Pet Oil Painting Care

It may feel dry on arrival, but the deeper paint layers are still curing.

Keep away from direct sun, heat and moisture.
Leave it in a dry, airy place for 1–2 months.
Do not press, rub or touch the painted surface.
Dust only with a clean, soft, dry brush—never water or cleaners.

Jewellery Care

A little everyday care helps keep your jewellery looking its best.

Avoid contact with water, perfume, and chemicals. Remove your jewellery before showering or swimming.
Store each piece separately to help prevent scratches and tangling.
Wipe gently with a soft cloth after wearing. Avoid abrasive cleaners.

Acrylic Care

Handle your acrylic pieces gently to protect their surface and design.

Do not use alcohol or alcohol-based cleaners.
Avoid abrasive cloths or scrubbing. Use a soft cloth and wipe gently.
If your item comes with a removable protective film, carefully peel it off before use.

Ceramic Fridge Magnet Care

Ceramic is fragile and needs gentle handling.

Avoid dropping your magnet or knocking it against hard surfaces, as it may chip or break.
Handle carefully when placing it on or removing it from your fridge.

Printed Items Care

Help preserve the colours of your personalised print.

Avoid prolonged exposure to direct sunlight, which may cause colours to fade over time.

Need Care Advice?

If you’re unsure how to care for your item, email us at hello@pawme.sg with the product name or your order number. We’re happy to help.